Cơ Hội Nghề Nghiệp
Cơ Hội Nghề Nghiệp
Quy Trình Tuyển Dụng
Lịch Sử Wanek
Tầm Nhìn & Sứ Mệnh
Giá Trị Cốt Lõi & Phát Triển
Đào Tạo & Phát Triển
Customer Service Specialist
Ngày đăng: 14-01-2020
Hạn chót: 13-02-2020
Nộp Đơn Ứng Tuyển
ESSENTIAL DUTIES & RESPONSIBILITIES
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Receives customer order and work with relating Department to confirm Pro forma invoice to customers.
Ensures customer order to be shipped timely as ETD commitment.
Communicates with customers for shipping document, payment.
Maintains relationship with key customers
In charge of booking, planning and ship out.
Check, confirm, sending document to customer.
Experienced to work with trucking services to monitor shipment plan for warehouse
Follow up loading plan to revise book if needed
Summary update for Customs team to do clearance
Records shipments on daily log sheet
Completes other assignments and special projects as requested by the Logistics Manager
– University graduate, major in Business Administration or English
Over 3 year experience in customer service
Proven track record of success measured by increased responsibility and attainment of prescribed objectives.
Knowledgeable about furniture product
Skills and Abilities
Strong interpersonal & multi-tasking skills
Strong problem solving skill
Familiar with maintaining customer database
Excellent communication skills, ability to communicate with all organizational levels
Fluency in written and spoken English.
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