To escalate the orders to related departments such as product planning, P&IC, engineering, logistic, warehouse and production to ensure the order will be produced as per customer’s request ETD and shipment is on time.
To maintain the customer’s system to ensure accurate order information updated
To be the main contact window with the customer and internal teams. Handling all the customer’s enquires and communications.
To monitor the orders/demand compare with the material and capacity
To handle customer’s quality complaints
To handle internal customer’s enquiries and communications.
To check the material status vs the demand
To monitor the material supply vs the demand
To communicate with purchasing for excess/shortages of material
To communicate with the US to add demand to consume the excess material stocks
To plan and monitor the customer's promotion orders
To confirm the week 3 CO Confirmation for P&IC to release the MSS
To work with the warehouse to send the PVC details that match with leather
Identify opportunities to reduce the transportation and distribution costs.
Monitor the stocks at the distributor warehouse.
Shelf life management – “Sell off orders”.
Manage the transactional processes (from order entry to invoice).
Strength the collaboration with our Distributors.
Develops and maintains order management plans for key customers.
Develops processes to identify customer problems and resolve them expeditiously and efficiently.
Drive the Demand Planning process in the Business Unit.
Lead corrective action plans in order to deliver the financial objectives.
Develop procedures and new processes in order to ensure better follow-up of performance.
Master data management on Customers, Tariff and sales conditions on invoice, and Products local views.
Improve the communication flow among functions (Launches, promotions…).
Bachelor’s degree from Supply Chain Major or relevant field.
Minimum of 10 years’ experience in the similar position
Experienced to management with trucking service to monitor shipment plan for warehouse
Demonstrated experience in supply chain network optimization and cost reduction is a must
3. Knowledge of:
APICS and/or Six Sigma Certifications is highly preferred
4. Skills and Abilities
Proven time management and multiple task management capabilities
Strong analytical skills and very strong Excel user
Strong data visualization and presentation skills
Experience working with cross-functional teams, fostering teamwork and customer oriented.