Job Description

1. Working with customers and International Marketing specialist by answering questions, listening to concerns, providing information about the product and services, suggesting information about other products and services;

2. Receives customer order, confirm Pro forma invoice to customers and follow up orders;

3. Maintains customer records by updating account information;

4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

5. Ensures customer order to be shipped timely as ETD commitment;

6. Communicates with customers for shipping document, payment;

7. Communicate and coordinate with colleagues as necessary;

8. Maintains relationship with customers to ensure customer satisfaction;

9. Completes other assignments and special projects as requested by the Customer Service Supervisor/ Customer Service Manager.

Requirements

1. Education

•  Required – University graduate, major in Business Administration, English or related fields.

2. Experience

• From 2-year  experience in customer service;
• Proven track record of success measured by increased responsibility and attainment of prescribed objectives.

3. Knowledge of:

• Customer Management
• Knowledgeable about furniture product is advantage.

4. Skills and Abilities

• Strong interpersonal & multi-tasking skills;
• Strong problem solving skill;
• Familiar with maintaining customer database;
• Computer skills: MS Office (Excel, Word, PP) or PowerBI/ Data analysis tool;
• Excellent communication skills, ability to communicate with all organizational levels;
• Fluency in written and spoken English.